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What if AI actually somehow makes HR WORSE?
I’m not really a big fan of the narrative that AI will change every single thing about humanity and workplaces overnight, nor do I think that would really be possible. I think workplaces are still largely made up of humans, and will be for another 30 or so years until we can get this tech beyond just “Oh, my schedules work faster now.” So long as you have humans in the pipes of a place, well, there’s going to be politics and emotions and under-cutting and irrational decisions. I don’t think AI can flush all that overnight. I think it might make scheduling interviews easier, and might make benefits enrollment stuff easier, and might make calendar stuff easier. As for, like, “wholly re-inventing work?” I think that might take some time.
There’s a good article on Wharton’s website right now about all this. It makes a bunch of interesting points. I don’t want to summarize all of them, because that would be tedious as all hell and you’d stop reading this post, but there’s something down near the bottom third of the article that’s interesting and no one is really discussing that much. To wit:
Here’s an example of employee reaction, and it comes to this explainability thing. Right now…
