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Just saw the headline above in Harvard Business Review. I immediately vomited blood onto the floor, laughed hysterically, and ate a Power Bar. Why? Because the headline is a joke. “Tech” doesn’t “define” anything in a hybrid world. Tech is a tool and part of a process. The employee experience in ANY world — hybrid, remote, on-site, living with apes, etc. — is defined by the quality of the managers, how active the managers are, and how clear the roles, responsibilities, and processes are. Put simply: bad manager = bad employee experience, almost universally. Good manager + bad role/processes = bad employee experience (and usually boredom). Good manager + good processes + clear role = you are usually OK and will stay for a while. We keep deifying technology above all else in our canon of discussion, and then we wonder why our current kindergartners may have no job market, as it’s all robots. There’s a straight line from A to B, guys.
